Car Insurance provides protection from losses
resulting from owning and operating a vehicle. GEICO has been
helping Americans meet their auto insurance needs since 1936.
Read about experiences GEICO auto insurance customers have
had with GEICOs customer service, claims handling, insurance
rates, and online transactions.
Average Customer Rating:
(12742 Reviews) 9362
Rating Breakdown12,742 reviews
10,515 out of 11,60991%of reviewers would recommend GEICO insurance to a friend.
I had been with another insurance company for 25 years. In that time I had two claims - one for hail damage and one for an accident. It was a very unpleasant experience trying to just get my vehicles repaired. After switching over to Geico I have been amazed at how quickly and efficiently they worked. I again was in a hail storm and received instance response and an easy process towards getting my vehicle repaired. But that is not what caused me to write this review. My wife and daughter were traveling out of town and they had a flat. She didn't know what to do they were in the middle of no where. She called Geico and they began to assist her and find her help. The customer service lady was beyond kind and helpful. Geico has earned my loyalty for what they did for my family. I am grateful.
Unable to restart a policy I cancelled when I got rid of my previous car. I recently purchased a car, and have been unable to get a quote, or restart my policy using the website, and spent money calling twice internationally, as I'm located in Thailand right now.
The beginning of my claim process was ok. The very first rep that assisted me was great. He made sure he found a body shop near my home and he helped locate a tow truck. Once the car reached the body shop there was very little communication and I had to always call and get the status of my vehicle. The day the car was ready for pick up I got a call from the body shop asking if I had the insurance check. I called the claims line and spoke to Andrea. She had to update all the information in the system because NONE of the information regarding the body shop was listed. The communication toward the end of this process was horrible. The customer service was horrible. I thought the way the claim process started was how it would be throughout. I am very shocked that this is how the process works.
I have been a GEICO customer for many years. Prior to Geico I was insured with Progressive and decided to seek coverage from another company because I felt at the time my insurance monthly rate was extremely too high. Not only that when it came to insurance claims there was always a big hassle with paying claims, they always fought against their customers.
So I left. Then comes GEICO...AMAZING! What else can I say. My insurance monthly rate with your company now is somewhat close to what I was paying Progressive when I left but the difference is that you guys are fair when it comes to paying claims. You actually are there and care for your customers! No hassles! No fighting! claims are paid! That's what I appreciate about GEICO! and for that the insurance rate that I currently have is worth it. I know I could get a cheaper rate somewhere else but I would not get the customer service that I get from MY GEICO! I APPRECIATE YOUR SERVICE!
I wanted to commend both Geico and their service partner, Safelite, for completing my windshield claim in such a seamless, effortless, and timely manner. Placed claim on Sunday; job completed Tuesday. Crew arrived at noon on a window of between 1pm and 6pm. That simply never happens anymore. Unfortunately, this is my second no-fault claim since December, but the service on both has been incredible. Much appreciated.
I called up Geico to get a quote to compare it with my Auto Insurance Company rates (the one that's only on line) and WOW am I amazed that Geico saved me more then I expected the savings was about $2,500 per 6 months. The customer service was great and they had me signed up and sent my insurance cards with in 15 minutes. I would recommend everyone to compare their current Auto insurance company rates to Geico Rates you wont regret it.