Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(6,640 reviews)
5 star:
(5340)
4 star:
(769)
3 star:
(207)
2 star:
(112)
1 star:
(212)
Average Customer Rating
(4.6/5)
5,0795,42594% of customers would recommend Geico insurance to a friend.
Wolfie52 City:
Charlotte
State:
NC
Gender:
Male
Age:
55 and over
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$320
GEICO policyholder
Excellent company
Date: November 19, 2009
Pros: Great price, service, web self service Cons: none
"Geico did indeed save me several hundred a year. I loved being able to get my quote and change it multiple times to compare exact coverage. I haven't (and hopefully won't) had a claim. I did make a minor change in coverage, and in 5 days I received a check in mail! Usually you have to badger a company to get $ they owe you. It is a great company with good value."
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Review 2 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Value/Fairness
4
/ 5
Customer Service
5
/ 5
Claim Service
4
/ 5
Edytionusa City:
Las Vegas
State:
NV
Gender:
Male
Age:
45-54
Years insured with GEICO:
2 years
GEICO policyholder
Polyci
Date: November 18, 2009
Pros: Quik Cons: not easy to fix erors
"After sign in the policy, on the next page, were you are alowed to print your contract, there is a continue boton in the top of the page and not in the botom of the page, if you click it it takes you out of that page and not give you the option print your document."
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Review 3 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Desbenbj City:
Houston
State:
TX
Gender:
Female
Age:
45-54
Years insured with GEICO:
10-14 years
Amount Saved by Switching to GEICO:
$436
GEICO policyholder
GEICO claim customer
Truly the best purchase
Date: November 18, 2009
Pros: Helpful, courteous people Cons: Can't really find any!
"I have been with GEICO for 14 years, and I ain't changing!!!!"
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Review 4 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
aphelinus
State:
TX
Best decision
Date: November 18, 2009
Pros: Great claim,customer and online service Cons: None I can think of
"Been very happy with GEICO. Had 4 claims in just a span of few months, most not being our fault. The claim service was excellent. Was afraid that our premium may go up 'cos of the frequency of claims, but none of that happened. Just renewed our policy without any damage to the wallet ;-)"
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Review 5 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
4
/ 5
RushES City:
Buckeye
State:
AZ
Gender:
Male
Age:
45-54
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
523.00
GEICO policyholder
Saved a lot
Date: November 18, 2009
"GEICO saved us over $500 switching from another provider. That is a big help in this economy. Just want to say thanks for the savings."
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Review 6 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Chillinout City:
Lynnwood
State:
WA
Gender:
Male
Age:
45-54
Years insured with GEICO:
4 years
Amount Saved by Switching to GEICO:
$473
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My beautiful Mercedes all fixed now
GEICO policyholder
GEICO claim customer
First positive experience
Date: November 18, 2009
Pros: Inexpensive, great customer service, prompt claim paying. Cons: No cons as of yet.
"I am a 50 year-old man and have had insurance policies from several different insurance companies. My experience with insurance companies has been that even though I pay the premiums, I may or may not have my claim paid to my satisfaction. (Usually not).
I own a classic Mercedes and a year ago, someone backed into it and took off causing several thousand dollars in damage. I wanted the Mercedes to go to a high-end body shop that specializes in luxury automobiles, and I was worried that that might not happen.
I called Geico on Tuesday morning, and their claim representative was at my house on Wednesday afternoon assessing the damage. The next day the car carrier was at my house to pick up my car and take it to the body shop I wanted it to go to. Six days later, I picked up my car, paid my $300 deductible, and drove my car home. I didn't have to do anything else. In the past, I would have had to deal with the body shop and the insurance company. With Geico, I didn't have to do either, just phone in the claim and pick up the car. The first worry-free claim that I have ever had with any kind of insurance."
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Review 7 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
TerryATL City:
Atlanta
State:
GA
Gender:
Female
Age:
45-54
Years insured with GEICO:
15 years or more
GEICO policyholder
GEICO claim customer
User Friendly
Date: November 18, 2009
Pros: Easy to Use Cons: None
"This website is very easy to use and provides all the information on your policy. Best of all, you can still easily call for information. I just love it.!"
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Review 8 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Pepe1948 City:
WPB
State:
FL
Gender:
Male
Age:
55 and over
Years insured with GEICO:
6-9 years
GEICO policyholder
GEICO claim customer
I am a happy customer
Date: November 17, 2009
Pros: great.corteour service and good prices Cons: for an insurance company... none
"i compare prices all the time, Geico always beat them all by far. I am not insurance friendly, and this is the only policy i have, not even the condo owner insurance, if i could drop my car insurance, legaly, i would. But i think Geico is a great company."
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Review 9 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Leonard City:
Alexandria
State:
VA
Gender:
Male
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$200
GEICO policyholder
Great Service
Date: November 17, 2009
Pros: Great Customer Service Cons: None so far
"Just switched over to GEICO. My previous insurer has been known to have top knotch customer service. GEICO has matched/exceeded my previous insurer with excellent service. The service rep was very helpful and I was not kept on hold for along time. The webiste is very easy to navigate and you can find everything you possibly need."
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Review 10 for GEICO Auto Insurance - Free Online Quote!
Overall
2
/ 5
Value/Fairness
2
/ 5
Customer Service
2
/ 5
Claim Service
5
/ 5
labrunnerx2
State:
AK
Online Issues
Date: November 16, 2009
Pros: great service by phone Cons: terrible online
"All kinds of glitches online--especially when attempting to change policy by reducing coverage or deleting vehicle!"
