Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(7,766 reviews)
5 star:
(6302)
4 star:
(849)
3 star:
(227)
2 star:
(137)
1 star:
(251)
Average Customer Rating
(4.7/5)
6,1316,55194% of customers would recommend Geico insurance to a friend.
Review 1 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
AceVega City:
Arlington
State:
VA
Years insured with GEICO:
15 years or more
GEICO policyholder
GEICO claim customer
Great Service!!
Date: September 1, 2010
Pros: Great Customer Service Cons: None
"I just talked to your rep today at 4:10 om DST -- she could not have been more helpful!! I wish I had originally opted for the end of phone call survey but I did not - I wanted to give her an EXCELLENT rating after the service she gave me-- Thanks !!"
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Review 2 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Honeybunch City:
Pensacola
State:
FL
Gender:
Female
Age:
55 and over
Years insured with GEICO:
6-9 years
GEICO policyholder
GEICO claim customer
Excellent customer service
Date: September 1, 2010
Pros: Every employee treats you special. Cons: Of course, I would like to pay even less.
"I have had two claims in the 7 years I have used Geico. They have taken care of both without a hassle, which is more than I can say about another insurance company, which I used for 40 years."
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Review 3 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
rsherard3 City:
Middleburg
State:
FL
Gender:
Male
Age:
25-34
Amount Saved by Switching to GEICO:
$370
GEICO policyholder
Simply Amazing!
Date: September 1, 2010
Pros: Great rates and AWESOME customer service! Cons: None
"We recently moved from Nebraska to Florida on military orders. We had both of our cars with another insurer, having been insured by them for over five years. When I contacted them, I wasn't too thrilled about the drastic jump in rates from Nebraska to Florida. Even with their discounts, to include longevity and multi-vehicle, they couldn't match the rates Geico has given us. We are VERY thankful for the additional savings! THANK YOU Geico!"
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Review 4 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Buckstah City:
St. Louis
State:
MO
Gender:
Male
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$750
GEICO policyholder
Great Change
Date: August 31, 2010
Pros: Amazing Savings Cons: None so far
"I had another company, who had great customer service, but when I shopped around after turning 25, my rate was way to high, even after the policy was set to expire it was to high.
Geico had the same rates as a couple other company's, but at work people has spoken positive of Geico.
After my discount for Renters insurance, I'm paying over 40% less. What a change.
The people on the phone I spoke too are also very nice, and reading these reviews makes it look like I wasn't just lucky, but got the standard, great service."
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Review 5 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Diana1959 City:
savannah
State:
GA
Gender:
Female
Age:
45-54
Years insured with GEICO:
10-14 years
GEICO policyholder
GEICO claim customer
best service
Date: August 31, 2010
Pros: Geico is a company that "live what they preach'. Excellent customer service.!! They make me feel they value my busi. " Cons: none
"A great company begins with an awesome boss and wonderful people. Kudos!"
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Review 6 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
PinkyMorche City:
Kansas City
State:
KS
Gender:
Female
Age:
25-34
Years insured with GEICO:
4 years
GEICO policyholder
GEICO claim customer
fast service
Date: August 31, 2010
Pros: fair pricing, fast friendly service, excelate roadside service Cons: can not pay all accounts with one payment a month
"We have been with Geico for a few years now and had decided to shop around for prices, and Geico was by far the best deal for us. We are also very happy with the roadside service. Very friendly customer service who understood the frustration and quickly got a tow truck out to get our vehicle home. They used a tow local tow company that was very fast and friendly also, we could not be happier with the service that Geico has given us over the years and I am sure for many years to come."
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Review 7 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
hrboss44 City:
Denver
State:
CO
Gender:
Female
Age:
55 and over
Years insured with GEICO:
2 years
Amount Saved by Switching to GEICO:
394.00
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GEICO claim customer
best purchase ever
Date: August 31, 2010
Pros: affordable prices with excellent customer service Cons: none
"every time I call or make changes to my policy, Geico has been able to accomodate my coverages needs at the price I am looking for."
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Review 8 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
3
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
romi City:
Los Angeles
State:
CA
Gender:
Female
Age:
45-54
Years insured with GEICO:
1 year
GEICO policyholder
GEICO claim customer
professional team and excellent service
Date: August 30, 2010
"I just claimed car accident, they were so nice and so professional and I really appreciate their work+service. Thank you Geico!"
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Review 9 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
gale City:
san diego
State:
CA
Gender:
Female
Age:
35-44
Years insured with GEICO:
10-14 years
Amount Saved by Switching to GEICO:
$300
GEICO policyholder
GEICO claim customer
claims dept
Date: August 30, 2010
Pros: perfect right on time Cons: none
"this is the best insurance, everyone should have Geico has their insurance carrier."
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Review 10 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Ship City:
Langhorne
State:
PA
Gender:
Male
Age:
55 and over
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$501.00
GEICO policyholder
A+ Customer Service
Date: August 30, 2010
"I received a telephone call from Jennifer asking if she could be of assistance to me. What a wonder employee and after discussing my car and homeowner policies I was a new new customer and saved over $500.00 Talk about someone making my day. Thank you GEICO for taking the time to answer all my questions."
