Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(6,582 reviews)
5 star:
(5292)
4 star:
(767)
3 star:
(206)
2 star:
(109)
1 star:
(208)
Average Customer Rating
(4.6/5)
5,0295,36794% of customers would recommend Geico insurance to a friend.
"Anytime I call Geico for customer service, they're polite, helpful, knowledgeable and get everything done quickly and well. I know what to expect when I call them. people who are great at what they do."
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Review 2 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Anonymous City:
New Jersey
State:
NJ
Gender:
Female
Age:
35-44
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$300.00
GEICO policyholder
big save
Date: November 5, 2009
Pros: great service
"I loved the fast and easy service,the rates are fantastic."
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Review 3 for GEICO Auto Insurance - Free Online Quote!
Overall
1
/ 5
Value/Fairness
1
/ 5
Customer Service
1
/ 5
Claim Service
1
/ 5
kcir2591
State:
AL
overcharge
Date: November 5, 2009
Cons: surcharge
"geico charges a surcharge if you pay by debit or by check this is not a very good practice."
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Review 4 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Value/Fairness
5
/ 5
Customer Service
4
/ 5
Claim Service
4
/ 5
sWiRL City:
Bay City
State:
MI
Gender:
Male
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$1300
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GEICO policyholder
incredible savings
Date: November 5, 2009
Pros: amazing savings Cons: none yet
"After a minor confusion with activating my account, I haven't had any troubles with geico. The real kicker though, is that on a two car full coverage plan, I saved $1300 per year over my next best quote. The difference is a small vacation. We're taking geico with us next summer!
I have family members who have been with Geico for years, and have had to use their claims service in that time. I know they are very picky, and wouldn't have stuck with Geico if it wasn't satisfactory"
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Review 5 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
4
/ 5
Customer Service
5
/ 5
Claim Service
4
/ 5
Twins4life
State:
GA
Gender:
Male
Age:
18-24
Amount Saved by Switching to GEICO:
$300
GEICO policyholder
My experience with Geico
Date: November 4, 2009
Pros: Excellent service
"I have been with Geico for a month now and I am highly impressed with the customer service reps. They are very easy to speak to and they handle business quickly. Just today i bought a new car to add to my policy and it was immediately handled. (I wish i remembered her name) but, she did a great job. I also love how accessible and developed the website is.
"A+ in my book""
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Review 6 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Value/Fairness
5
/ 5
Customer Service
4
/ 5
jammers09 City:
chilhowie
State:
VA
Gender:
Male
Age:
18-24
Amount Saved by Switching to GEICO:
$1,256
GEICO policyholder
Great Price
Date: November 4, 2009
Pros: unknown if this is an actual price Cons: maybe it is an actual price
"i recently switched from ANOTHER insurance company (a well known company) to Gieco and i could not believe the price of my Auto insurance!!! was this to good to be true? Well it was true, i saved over $1,256 A YEAR!!!!!! I could not believe this. thats a lot of money to be saving especially with the economy the way it is right now. excellent rates!!"
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Review 7 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
pontiacvibe City:
brooklyn
State:
NY
Gender:
Female
Age:
35-44
Years insured with GEICO:
4 years
GEICO policyholder
GEICO claim customer
two thumbs up!
Date: November 3, 2009
Pros: customer service is excellent! Cons: really can't think of one.
"I've insured with geico for years now and have had nothing but great service, quick responses, stellar follow up from the geico team - i really appreciate it! thanks geico!"
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Review 8 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
LITTLEBIT2 City:
PANAMA CITY
State:
FL
Gender:
Female
Age:
35-44
Years insured with GEICO:
Not insured with GEICO
Amount Saved by Switching to GEICO:
700
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BEST EXPERIENCE EVER
Date: November 3, 2009
Pros: FAST , FRIENDLY SERVICE Cons: WOULD HAVE PREFERRED ONE PERSON FOR ALL MY QUESTIONS AND QUOTES.
"IM NEW TO USING INTERNET SERVICES..EVERYONE HERE MADE MY EXPERIENCE GO WELL.HASSEL FREE.NOT TIME CONSUMING.THE REPS.WERE WONDERFUL TO DEAL WITH."
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Review 9 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
MELL
State:
FL
Great Insurance Comapny
Date: November 3, 2009
Pros: customer service
"I have had Geico for awhile now and will not switch to any other company.Geico gives me everything I need so why switch?"
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Review 10 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
4
/ 5
Customer Service
5
/ 5
Claim Service
4
/ 5
Anonymous City:
Tampa
State:
FL
Gender:
Female
Age:
35-44
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$400.00
GEICO policyholder
Excellent Service
Date: November 3, 2009
Pros: Fast, Fair cost, and a great on-line service
"My estimate was exact! It actually went down $2 per month from the original price. The service was excellent, fast and I can manage my policy on line anytime."
