Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(6,966 reviews)
5 star:
(5615)
4 star:
(794)
3 star:
(215)
2 star:
(118)
1 star:
(224)
Average Customer Rating
(4.6/5)
5,3835,75194% of customers would recommend Geico insurance to a friend.
Review 1 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
4
/ 5
kanfan
State:
OK
Gender:
Male
Years insured with GEICO:
4 years
GEICO policyholder
Website
Date: February 8, 2010
Pros: Convenient Cons: S----L---O---W
"Love the company, policy, service etc. but the website is hands-down, bar-none, absolutely and without a doubt the slowest thing on the world-wide web."
Share this Review:
Review 2 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Ambro City:
Sebastopol
State:
CA
Gender:
Female
Age:
35-44
Years insured with GEICO:
6-9 years
Amount Saved by Switching to GEICO:
154.35
GEICO policyholder
GEICO claim customer
Best rates ever
Date: February 8, 2010
"I was online this morning trying to see if I could get a lower rate for the 4 vehichles we own. There is no better rate then Geico!!! The other companies I looked up wanted to charge me double the amount that I pay with Geico. The customer service and low rates is what keeps me with Geico. LOVE IT!!!!"
Share this Review:
Review 3 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
MichelleIsSatisfied City:
Wichita
State:
KS
Gender:
Female
Age:
55 and over
Years insured with GEICO:
6-9 years
GEICO policyholder
BEST OVERALL
Date: February 8, 2010
Pros: Everything...from rates to customer service
"Absolutely the best. I never in my life have had such great customer service. #1 A++++ LOVE GEICO!"
Share this Review:
Review 4 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
CarolynD
State:
NC
Gender:
Female
Age:
35-44
Years insured with GEICO:
2 years
GEICO policyholder
GEICO claim customer
Outstanding Customer Service!!
Date: February 8, 2010
"I am in the process of an accident claim for my son. Geico has made the awful situation less painful with all of their help. I hope to never have to go through this again but at least I know that Geico is there for me helping every step of the way."
Share this Review:
Review 5 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
NicksMom
State:
AR
Gender:
Female
Age:
45-54
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$600
GEICO policyholder
Best Customer Service
Date: February 8, 2010
"Thank you for proving that customer service does still exist! I have had my automobile policy with Geico for the past one and a half years and have received the type of service I thought no longer existed in any business .... fast, friendly, efficient, professional and priced right!! THANKS!!!"
Share this Review:
Review 6 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
DJSNY City:
Dix Hills
State:
NY
Gender:
Female
Years insured with GEICO:
3 years
Amount Saved by Switching to GEICO:
1200.00
GEICO policyholder
GEICO claim customer
Best Insurance Company Ever !!
Date: February 7, 2010
Pros: Everthing from service to price
"GEICO is the best insurance company I have ever done business with. When ever I have had a problem they are on it immediately. I had a crack in my windshield. They made an appointmen for me to get it fix in the same phone call as when I reported it. Another time when I had to use ther road side assistance. they had someone there in no time like 20 minutes later someone came to give me a tow. UNBELIEVABLE SERVICE FOR THE PRICE! I LOVE YOU GEICO! I hope you never change.
I wish they were in the home owners insurance business too."
Share this Review:
Review 7 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
destiny996 City:
Dayton
State:
OH
Gender:
Female
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$200
GEICO policyholder
GEICO claim customer
I love Geico
Date: February 7, 2010
Pros: definitely 'outshines' the many other insurance providers I've dealt with.
"excelent customer service; fair; polite; patient; thorough; knoweledgable. Can't help but love them. Insurance is a necessity, and Geico makes it painless:)"
Share this Review:
Review 8 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
diva2769 City:
Astoria
State:
NY
Gender:
Female
Age:
35-44
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
627
GEICO policyholder
Saved Me MONEY!!!
Date: February 7, 2010
Pros: GEICO save me a lot of money Cons: I should have used GEICO earlier
"Geico has saved me so much money and the process was very, very easy!!!"
Share this Review:
Review 9 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Value/Fairness
4
/ 5
Customer Service
4
/ 5
Claim Service
4
/ 5
GrUmPyPuNcH City:
Lawrence
State:
KS
Gender:
Male
Age:
25-34
Years insured with GEICO:
10-14 years
Amount Saved by Switching to GEICO:
200
GEICO policyholder
GEICO claim customer
Great Insurance Company
Date: February 7, 2010
Pros: convienant,great service,inexpensive Cons: no personal agent
"Geico has been good to me over the past 10 years. In fact, I have only had problems with other insurance companies when I am in an accident. Having no personal agent isn't that big of deal. Geico customer service types enough notes in their system so the next person knows your history."
Share this Review:
Review 10 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
scottd City:
Buffalo
State:
NY
Gender:
Male
Age:
45-54
Years insured with GEICO:
6-9 years
Amount Saved by Switching to GEICO:
619.
GEICO policyholder
#1
Date: February 7, 2010
Pros: Everything Cons: Nothing
"Geico is absolutely the finest company I have ever done business with ... not only in insurance but in any service."
