Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(6,640 reviews)
5 star:
(5340)
4 star:
(769)
3 star:
(207)
2 star:
(112)
1 star:
(212)
Average Customer Rating
(4.6/5)
5,0795,42594% of customers would recommend Geico insurance to a friend.
Review 21 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
envirophd City:
Port Charlotte
State:
FL
Gender:
Female
Age:
35-44
Years insured with GEICO:
6-9 years
Amount Saved by Switching to GEICO:
1000.00
GEICO policyholder
Geico's the Best
Date: November 13, 2009
Pros: Prices, great coverage, easy of service and paying online, friendly reminders. Cons: None...
"Geico has been the best insurance company I have ever had. I have both my vehicles and now my home covered with them. They are not only the cheapest insurance with the most coverage but wonderful to deal with. While moving they were wonderful and sent me 2 friendly reminders, which was great because I had not even thought of them while moving. I have gotten numerous qoutes everywhere and Geico is the cheapest by far, by about 70%. I give them 2 thumbs up all the way....and they have the cute Gecko.."
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Review 22 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
herb850190
State:
MA
Gender:
Male
Age:
35-44
Amount Saved by Switching to GEICO:
375.00
GEICO policyholder
new policy
Date: November 13, 2009
Pros: execelent prices and customer service Cons: none
"gieco had the best price and customer service of the six different insurance companies that i delt with. thank you Geico"
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Review 23 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
Holly27 City:
Germantown
State:
MD
Gender:
Female
Age:
25-34
Years insured with GEICO:
6-9 years
Amount Saved by Switching to GEICO:
564.00
GEICO policyholder
GEICO claim customer
Best Company
Date: November 13, 2009
Pros: Easy to work with and great price Cons: none
"I have had Geico for many years now and have never had a problem with them. The customer service is great and always easy and understanding to work with. My policy just dropped in the price as well and its more then affordable for what I am getting in return. I had a hit and run as well and my rates didn't change and they fixed it at no cost to me and a free rental car that was delivered to me at my location. Best insurance company I have ever had and I will stay with them for a long time most likely life."
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Review 24 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
sutah City:
long branch
State:
NJ
Gender:
Female
Age:
45-54
Years insured with GEICO:
3 years
GEICO policyholder
GEICO claim customer
best insurance
Date: November 13, 2009
Pros: responsive courteous Cons: none
"what a team of professionals!"
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Review 25 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
explorer2001 City:
Riverside
State:
NJ
Gender:
Female
Age:
45-54
Years insured with GEICO:
4 years
Amount Saved by Switching to GEICO:
400.00
GEICO policyholder
GEICO claim customer
Happy Camper
Date: November 12, 2009
Pros: Friendly, Supportive
"Just had my beloved truck repaired after it was hit by a tree. The claim center/auto repair/Enterprise people where all top notch. The old gal looks fantastic and everyone was wonderful and friendly. I can not imagine dealing with anyone else."
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Review 26 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
SCResident City:
Myrtle Beach
State:
SC
Gender:
Female
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
$720
GEICO policyholder
I Saved $!
Date: November 12, 2009
Pros: I saved over $60 a month!
"The man who helped me with my new car insurance policy was friendly, professional, nice & easy to work with. Thank you Mr. Customer Service Rep!"
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Review 27 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
extreme City:
capitol heights
State:
MD
Gender:
Female
Age:
45-54
Years insured with GEICO:
5 years
Amount Saved by Switching to GEICO:
500.00
GEICO policyholder
GEICO claim customer
Date: November 12, 2009
"Geico has extremely prompt service"
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Review 28 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Pryll
State:
FL
Easy payment
Date: November 12, 2009
Pros: Instantaneous Cons: none
"I have e-payments, but my direct deposit won't get to the bank until 2 days after my scheduled GEICO payment. There were 2 clicks that your operator led me into and I have switched my payment date until after the deposit. WOW! That was too easy."
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Review 29 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Value/Fairness
5
/ 5
Customer Service
5
/ 5
Claim Service
5
/ 5
CodyR City:
College Station
State:
TX
Gender:
Male
Age:
25-34
Years insured with GEICO:
1 year
Amount Saved by Switching to GEICO:
250
GEICO policyholder
Never disappointing
Date: November 11, 2009
Pros: Low PRice, Easy Website, great support Cons: lots of emails.
"i am one of the lucky few who saved more than 50% by switching to geico. Price + great website + awesome customer service = best insurance company ever!!"
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Review 30 for GEICO Auto Insurance - Free Online Quote!
Overall
3
/ 5
Value/Fairness
1
/ 5
Customer Service
4
/ 5
Claim Service
4
/ 5
cricket71 City:
Cedar Rapids
State:
IA
Gender:
Female
Age:
45-54
Years insured with GEICO:
3 years
Amount Saved by Switching to GEICO:
00
GEICO policyholder
GEICO claim customer
To high of cost
Date: November 11, 2009
Cons: Premiums to high.
"I was in a car accident and the amount that Geico paid out wasn't that high yet my premium went way up in a years time. So much higher that I couldn't afford to eat and pay my insurance at the same time."
