Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(6,640 reviews)
5 star:
(5340)
4 star:
(769)
3 star:
(207)
2 star:
(112)
1 star:
(212)
Average Customer Rating
(4.6/5)
5,0795,42594% of customers would recommend Geico insurance to a friend.
Review 4,031 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Stan City:
Jacksonville, FL
Gender:
Male
Age:
45-54
Years insured with GEICO:
1 year
GEICO policyholder
Accident Claim
Date: December 17, 2007
Pros: Express Service Cons: Not sure yet
"Overall, I am saitisfied with the excellent work on my recent claim. The express service was very convienant, with drop off of my truck and pick-up of a rental vehicle. The speed of turnaround by the body shop was equally impressive."
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Review 4,032 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Customer Service
4
/ 5
Value/Fairness
4
/ 5
Sandjie City:
Toms River, NJ
Gender:
Female
Age:
18-24
Years insured with GEICO:
3 years
GEICO policyholder
General Review
Date: December 17, 2007
Pros: Great Prices, cant find any lower rates. Cons: Cant Really think of any right now.
This customer did not provide a text review.
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Review 4,033 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
sunshine3smooch City:
Orlando, FL
Gender:
Female
Age:
25-34
Years insured with GEICO:
1 year
GEICO policyholder
So happy
Date: December 17, 2007
Pros: Much Much cheaper than my last quote Cons: None
"I saved over $1000 by switching to Geico. I didnt think that was possible until I got on the phone and called them. In "just 10 seconds" or whatever their slogan is, I literally saved a lot! You can do it too!"
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Review 4,034 for GEICO Auto Insurance - Free Online Quote!
Overall
3
/ 5
Customer Service
4
/ 5
Value/Fairness
3
/ 5
ideaman4u City:
Honolulu
Gender:
Male
Age:
55 and over
Years insured with GEICO:
15 years or more
GEICO policyholder
Geico Auto
Date: December 17, 2007
Pros: Convenient
"Did everything online. No real problems. Even changed coverage. Relatively easy to understand"
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Review 4,035 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Waters City:
Philadelphia PA
Gender:
Female
Age:
45-54
Years insured with GEICO:
6-9 years
GEICO policyholder
GEICO claim customer
customer service
Date: December 17, 2007
Pros: The best
"When times were rough, they always lent a hand"
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Review 4,036 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
NeXuS City:
Darby, PA
Gender:
Male
Age:
25-34
Years insured with GEICO:
1 year
GEICO policyholder
Why I Went With Geico
Date: December 17, 2007
Pros: Best Rates Cons: Haven't found one
"I searched online to buy a policy for my used car, & every single agency quoted me a ridiculous rate to insure my vehicle. It go to the point where I honestly started to believe that insurance was supposed to cost you far more than the car you bought. Then I went to Geico & found a rate 50% less than what everyone else was charging me. So far, so great!!!"
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Review 4,037 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
mtandon City:
Scottsdale, AZ
Gender:
Male
Age:
35-44
Years insured with GEICO:
1 year
GEICO policyholder
Seamless Purchase
Date: December 17, 2007
"Filled the info for a quote online. Called in and got some info modified, got the revised quote and active within 10 minutes. Very helpful associate."
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Review 4,038 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Marisa City:
Dickinson, TX
Gender:
Female
Age:
45-54
Years insured with GEICO:
1 year
GEICO policyholder
Best Purchase
Date: December 17, 2007
Pros: Great Initial Service Cons: ??
"So far exceptional service. Look forward 2 more."
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Review 4,039 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Customer Service
4
/ 5
Value/Fairness
3
/ 5
yax51 City:
Spokane, WA
Gender:
Male
Age:
25-34
Years insured with GEICO:
2 years
GEICO policyholder
GEICO claim customer
Excellent service
Date: December 17, 2007
"I was recently involved in an auto accident and when I filed my claim I found both the web site and the personnel that assisted me very helpful and courteous. Also the call back time on my claim was quick and completed within a short period of time."
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Review 4,040 for GEICO Auto Insurance - Free Online Quote!
Overall
4
/ 5
Customer Service
5
/ 5
Value/Fairness
4
/ 5
Dean City:
Oklahoma
Gender:
Male
Age:
35-44
Years insured with GEICO:
2 years
GEICO policyholder
Great Service
Date: December 17, 2007
"I had a question about my policy and found the phone person to be very knowledgable and eager to help me understand my policy in terms I could understand. In todays age of mass marketed call centers I was very pleased to talk with someone that I could understand and who understood me."
