Car Insurance provides protection from losses resulting from owning and operating a vehicle. GEICO has been helping Americans meet their auto insurance needs since 1936. Read about experiences GEICO auto insurance customers have had with GEICOs customer service, claims handling, insurance rates, and online transactions.
The reviews are hosted and managed for GEICO by Bazaarvoice™. Most, but not all, of our customers love us. You'll find good and bad reviews here; we've got nothing to hide.
Rating Snapshot
(7,766 reviews)
5 star:
(6302)
4 star:
(849)
3 star:
(227)
2 star:
(137)
1 star:
(251)
Average Customer Rating
(4.7/5)
6,1316,55194% of customers would recommend Geico insurance to a friend.
Review 4,251 for GEICO Auto Insurance - Free Online Quote!
Overall
2
/ 5
Customer Service
3
/ 5
Value/Fairness
3
/ 5
Pokerply1 City:
OK
Gender:
Male
Age:
25-34
Years insured with GEICO:
5 years
GEICO policyholder
GEICO claim customer
Has it moments
Date: June 17, 2008
Pros: 24 hour service Cons: Slow responses
"Overall, it's a little below average."
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Review 4,252 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
KristiMcK City:
Woodbridge, VA
Gender:
Female
Age:
25-34
Years insured with GEICO:
2 years
GEICO policyholder
GEICO claim customer
AWESOME!
Date: June 17, 2008
Pros: Amazing... Cons: non
"I recently was in a car accident and Geico within 45 min of my accident had my car towed and my rental waiting. I could not believe it, I have called all my friends and recommended Geico as i will to anyone who ever ask about car insurance! they have been amazing thru all of this! Thank You All at Geico!"
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Review 4,253 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
carlysmom City:
Florida
Gender:
Female
Age:
55 and over
GEICO policyholder
Great Customer Service
Date: June 17, 2008
Pros: Very easy to work with Cons: None
"My customer service rep, Megan, was great! She was very personable and helpful. The rate I received was far less than I had been quoted. Thank you!"
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Review 4,254 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Rizzle City:
Columbia, MD
Gender:
Male
Age:
25-34
Years insured with GEICO:
10-14 years
GEICO policyholder
The Best Option
Date: June 17, 2008
Pros: Good Price. Good Service Cons: n/a
"I've had Geico since I first got my license ten years ago. I was always impressed with the price, even when I was on my parents policy. I didn't, however, know how good the converage and customer service was until 3 years ago when I got my first car and got my own policy. I've looked around, and you can't get a better value for the money. In addition, the customer service is awesome, and the people are very friendly. I would recommend Geico to anyone."
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Review 4,255 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
BiggieFries
Geico is Great!
Date: June 16, 2008
Pros: Value, Ease, Simplicity, etc. Cons: None as yet!
"My insurance rate is fantastic! What a value! I did some comparison shopping...nobody came close! Geico has a lighthearted, easy approach to things. I love it! It's great that I can do pretty much everything via the internet! I haven't put in a claim & don't intend to! I want my driving experiences to continue to be smooth, safe and happy!!! Yours too!!!"
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Review 4,256 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
bluedragon City:
Fort Myers, Florida
Gender:
Female
Age:
55 and over
Years insured with GEICO:
2 years
GEICO policyholder
No Regrets
Date: June 16, 2008
Pros: Great service and price Cons: None
"You hear so much these days about what this company will do for you and what that company won't do for you, but when Geico says they will do something, you can count on it being done. They have the best coverage for the best price, their customer service associates are well trained, extremely knowledgeable and the most polite, patient and helpful people I have ever had the pleasure to deal with. Also, they are always there when you need them whether it's at night or on the weekend, plus you don't have to wait on hold forever either!! There is NO WAY I would ever change my car insurance as long as I have Geico as a part of my team."
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Review 4,257 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
JGarite City:
Binghamton, NY
Gender:
Male
Age:
18-24
Years insured with GEICO:
1 year
GEICO policyholder
Huge Savings!!!
Date: June 16, 2008
Pros: Great Savings and Great Customer Service Cons: None
"Geico saved me over $800/yr. I will never leave."
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Review 4,258 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
joleneak49 City:
Wasilla, AK
Gender:
Female
Age:
18-24
Years insured with GEICO:
1 year
GEICO policyholder
New Policy
Date: June 16, 2008
Pros: Fast, Easy, Affordable
"I reciently returned from Iraq and purchased a new car. I was expecting to pay a lot for my insurance since I had not owned a vehicle or car insurance in a year. I did some shopping around on the internet and got the best price from Geico. All the other company's wanted at least twice as much for the same coverage. My purchase was fast and easy to make. I recomend Geico to everyone I talk to."
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Review 4,259 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Capri City:
Clifton, NJ
Gender:
Female
Age:
45-54
Years insured with GEICO:
2 years
GEICO policyholder
GEICO claim customer
Great Price and Excellent CUstomer Services
Date: June 16, 2008
Cons: Shouldn't of switch sooner
"My husband had 2 accident and they were prompt to response when I put my claim in. Our car was total loss when he had the 2nd accident, and since I had Rental on my policy. They contact Enterprise and set me up right away with a car. Excellent Customer Services very courtesy and professional. I would recommend to anyone."
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Review 4,260 for GEICO Auto Insurance - Free Online Quote!
Overall
5
/ 5
Customer Service
5
/ 5
Value/Fairness
5
/ 5
Leesa City:
Sterling, VA
Gender:
Female
Age:
25-34
Years insured with GEICO:
10-14 years
GEICO policyholder
GEICO claim customer
fantastic everything
Date: June 16, 2008
Pros: ease of service, easy to follow online, great to work with Cons: none
"If every company worked as Geico, I'd be in heaven. The online usage is simple and easy to follow, I've rarely had to call because I've found everything simply."
